Online Return Policy
We accept returns for a store credit of unopened and unused products within 7 days of purchase or delivery of items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt /order number for proof of purchase.
*Due to safety concerns, there are a few products that cannot be returned once purchased. See examples of non-returnable items below.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping is the buyer's responsibility. Items sent back to us without first requesting a return will not be accepted.
You can always contact us at (757) 425-1018 for any return questions.
Unfortunately, due to safety and health concerns we are unable to accept returns for the products below. We take child safety very seriously and our top priority is making sure the products we sell are safe for your children. The products listed below are hard or impossible to verify if they have been used/tampered with after being returned which is why they are on a "non-returnable" list.
-Toys such as Stuffed Animals, Lovey Blankets, Wooden Toys, Books, etc.
- Little Unicorn, Bibs, Swaddles and Blankets
-Sanitary products: pacifiers, bottles/nipples, silicone accessories, utensils, etc.
We also do not accept returns on sale items or gift cards.
WHAT IF I RECEIVE MY PACKAGE BROKEN?
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you receive your package and the items are broken or damaged, please notify us immediately so that we can file a claim with USPS to get a shipping reimbursement. Customers will not be responsible to pay for products broken in transit. In order to make sure that broken products are taken care of quickly the following steps are recommended.
HOW DO I EXCHANGE SOMETHING?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can also do an exchange in our store for online purchases if more convenient.
All returns require proof of purchase and must be clearly marked with a Return Authorization (RA) number. Products returned without an RA# or in packaging other than original packaging are not guaranteed to be processed, will incur a larger restocking fee, and may be refused. To obtain an RMA number, please contact email@example.com.
All returned items will be inspected upon receipt to verify 1) their condition, and 2) that all components are included. Any product that is missing components will incur a charge for those missing items. Any shipping charges will not be reimbursed. Mom & Me is not responsible for damage sustained in return transit to our facility, or any manufacturer facility; damaged products will incur a restocking fee based upon their condition. Refunds will only be issued as a store credit once items are received and reviewed. Please allow 2-5 days for processing.